How to Fix HE (Samsung Washer/Dryer)
Quick Answer
The 'HE' error code on a Samsung washer/dryer typically indicates an issue with the heating element or temperature sensor. The fastest fix often involves ensuring the appliance is properly connected to power and checking for overloaded cycles.
What Causes This Error
- Overloaded wash/dry cycle, restricting water circulation or airflow.
- Faulty heating element preventing water from reaching the correct temperature.
- Malfunctioning temperature sensor providing incorrect readings.
- Insufficient water supply pressure or clogged water inlet filters.
- Electrical supply issues to the heating circuit.
- Control board malfunction.
Step-by-Step Fixes
1Resolve the HE Error by Reducing Load Size
- Open the washer/dryer door and carefully remove approximately one-third of the current load.
- Close the door firmly, ensuring it latches securely.
- Select a new wash or dry cycle appropriate for the reduced load size.
- Initiate the cycle and observe if the 'HE' error reappears.
- If the error persists, proceed to the next troubleshooting step.
2Check Water Supply and Inlet Filters
- Locate the hot and cold water supply valves behind the washer/dryer and ensure they are fully open.
- Carefully unscrew the water inlet hoses from the back of the appliance.
- Inspect the small mesh filters located inside the water inlet ports for any debris or blockages.
- If clogged, use a small brush or pliers to gently remove the filters and rinse them under running water until clean.
- Reinstall the filters and firmly reattach the water inlet hoses, ensuring no leaks.
3Perform a Power Cycle (Reset)
- Locate the power cord of your Samsung washer/dryer and unplug it from the electrical outlet.
- Wait for a minimum of 5 minutes to allow any residual electrical charge to dissipate.
- Plug the power cord back into the electrical outlet, ensuring a secure connection.
- Turn on the appliance and attempt to start a new cycle.
- Observe if the 'HE' error code has cleared.
4Verify Proper Detergent Usage
- Ensure you are using High-Efficiency (HE) detergent, as indicated on the detergent packaging.
- Check the detergent dispenser for any clogs or residue buildup. Clean if necessary.
- Confirm that the correct amount of detergent is being used, according to the detergent manufacturer's recommendations and the load size.
- Excessive non-HE detergent or too much HE detergent can create excessive suds, which can interfere with heating and water levels.
- Run a rinse and spin cycle without any detergent to clear any residual suds.
Advanced Fixes
Inspect the Heating Element and Temperature Sensor
- Disconnect the washer/dryer from the power supply before proceeding with any internal inspection.
- Access the heating element and temperature sensor, typically located at the bottom of the wash tub or within the dryer drum assembly. Refer to your appliance's service manual for specific access procedures.
- Visually inspect the heating element for any signs of damage, such as breaks, corrosion, or burn marks.
- Use a multimeter to test the continuity of the heating element. A reading of infinity (open circuit) indicates a faulty element.
- Test the resistance of the temperature sensor (thermistor) using a multimeter. Compare the reading to the specifications in the service manual; significant deviation indicates a fault.
- If either component is found to be faulty, replace it with an OEM-compatible part. Reassemble the appliance and restore power.
Check Electrical Connections to Heating Circuit
- Ensure the appliance is completely unplugged from the power source.
- Gain access to the appliance's control board and the wiring harness connected to the heating element and temperature sensor.
- Carefully inspect all wire connections for looseness, corrosion, or signs of burning.
- Firmly push down on any loose connectors to ensure a secure fit.
- If any wires appear damaged, they may need to be replaced by a qualified technician.
- After verifying all connections, reassemble the appliance and reconnect power to test.
Frequently Asked Questions
What does the 'HE' error code mean on my Samsung washer/dryer?
The 'HE' error code typically signifies a heating error. This can be due to an issue with the heating element not warming the water or air sufficiently, a faulty temperature sensor providing incorrect readings, or problems with water circulation or airflow.
Can I fix the 'HE' error myself, or do I need a technician?
Many common causes of the 'HE' error, such as overloaded cycles, clogged water filters, or simple power resets, can be resolved by the user. However, issues involving internal component inspection or replacement, like the heating element or temperature sensor, may require a qualified technician.
How do I prevent the 'HE' error from recurring?
To prevent the 'HE' error, always use High-Efficiency (HE) detergent in the recommended amount, avoid overloading your appliance, regularly clean the water inlet filters, and ensure proper water supply pressure. Periodically check for any blockages in the dryer's lint filter and exhaust vent.
Is 'HE' related to 'hE1' or 'hE2' errors?
While 'HE' indicates a general heating error, 'hE1' and 'hE2' are more specific. 'hE1' often points to a water heating error (washer), and 'hE2' typically indicates a dryer heating error or overheating issue. All are related to the heating system but pinpoint different aspects.